Rates information

Ways to pay your rates

There are several ways you can pay your rates, including making a credit card payment online or over the phone, Internet banking, paying in person at one of customer service centres (cash, credit card or EFTPOS accepted) or setting up direct debit or automatic payments.

See payment options

Rates instalments and due dates 2024-25

Your rates invoice will be posted or emailed to you on the first day of the month that your rates are due. To avoid penalties, payments need to be made in full by the following due dates:

Instalment	Due Dates	Period the instalment covers
One	20 November 2024	1 July 2024 – 31 October 2024
Two	20 February 2025	1 November 2024 – 28 Feb 2025
Three	20 May 2025	1 March 2025 – 30 June 2025

We are doing rates differently this year

In 2024, the 20 August instalment of rates will be skipped. That means we won’t be sending you a rates notice on 1 August as usual.

There will be three rates instalments instead – on 20 November, 20 February and 20 May.

Learn more

Penalties for late payments

A 10 per cent penalty will be added to any amount of the current instalment remaining unpaid after the due date. An additional charge of 10 per cent will be added to any unpaid rates from previous years.

Get your rates invoice by email

Go green, go paperless! It’s quick and easy to get your rates invoice, and other Council information, by email. Just complete our online form with your details.

Get your rates invoice by e-mail

Rates remission and postponement policy

Remission of rates involves reducing the amount owing or waiving collection of rates altogether. Postponement of rates means that the payment of rates is not waived in the first instance but delayed for a certain time, or until certain events occur.

In accordance with Sections 102(3), 108, and 109 of the Local Government Act 2002, this policy sets out:

the rates objectives sought to be achieved by the remission or postponement of rates
the conditions and criteria to be met in order for rates to be remitted or postponed.

Rates remission and postponement policy 2024 (PDF, 506KB)

Rates resolution 2024-25

Council approved the Rates Resolution for the 2024-25 year at a meeting held on 30 September 2024. The pdf document below is a record of the Rates Resolution (reference TDC_202409/16) approved by Council.

See the Rates Resolution 2024-25