Taupo's Great Lake Centre has retained its four star Qualmark rating, this time with an updated set of criteria that more closely scrutinises the operation.
Qualmark is New Zealand's tourism quality assurance organisation, which aims to makes it easy for travellers to select high quality places to stay, things to do, and ways to get around.
The four star rating means the Great Lake Centre can continue to carry the Qualmark symbol on its promotional material and indicates it is held in high regard within corporate conferencing circles.
In the report, the assessor commented the team's "continued enthusiasm and desire for community engagement" was very easy to see. The Great Lake Centre was also awarded a silver grade for its sustainability practices.
Taupo District Council's venues operations manager Scott Attenborough said the Qualmark criteria had been updated to place more emphasis on customer service and satisfaction.
"The team strives to provide the best venue it can in the many facets the Qualmark assessment takes into consideration," he said. "This includes our health and safety practices, booking services, the customer experience, sustainability, cleanliness and many more aspects."
The Great Lake Centre is inspected annually by Qualmark and will be re-assessed about this time next year.
