Water supply update for Hatepe and Waihaha residents

Update 5pm Thursday 16 June

Water supply for both Waihaha and Hatepe is back up and running as normal. A quick reminder that some residents may notice their water pressure is a little lower than usual at first but as tanks and pipes refill across the network, water pressure will return to normal.

Thanks to all connected residents for their patience during the outage and a shout out to our team for their mahi getting our treatment plants back online. If you notice any further issues with supply, please call our customer service centre on 07 376 0899.

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Update 5pm Wednesday 15 June

Update for Waihaha residents

Our treatment plant at Waihaha is in the process of coming back online so water supply will be available later this evening. Some residents may notice their water pressure is a little lower than usual at first but as tanks and pipes refill across the network, water pressure will return to normal. The water tanker at the Tihoi Tavern will remain in place until water supply is available. Thanks for your patience during the outage – if you have any issues when the water supply comes back online, please call our customer service centre on 07 376 0899.

Update for Hatepe residents

The water intake for the Hatepe water supply remains off this evening and we are continuing to use a tanker to top up the reservoir to help with supply. We’re asking residents to please continue to reduce water use as much as possible. Here’s a quick reminder on tips to help reduce your water use:

• Shorten showers
• Turn off the tap when brushing your teeth or shaving
• Only run your washing machine or dishwasher when they’re full
• If it's yellow, let it mellow!

Thanks again for your patience, our team is working hard to restore water supply as soon as possible. Please get in touch with our customer service centre by calling 07 376 0899 if you require assistance.

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Update 2pm Tuesday 14 June

Calling all Hatepe residents!

Please continue to reduce your water use as much as possible. The water intake for the Hatepe water supply is still turned off due to the heavy rain. While we are continuing to use a tanker to top up the reservoir to help with supply, we still need you to conserve water as much as possible. Here’s a few quick tips to help reduce your water use:

• Shorten showers
• Turn off the tap when brushing your teeth or shaving
• Only run your washing machine or dishwasher when they’re full
• If it's yellow, let it mellow!

Update for Waihaha residents

While the water intake for Waihaha remains off due to the heavy rain, we still have a water tanker at the Tihoi Tavern for anyone that wants to bring a container to fill up.

Please get in touch with our customer service centre by calling 07 376 0899 if you require assistance.

Thanks for your patience everyone – our team is working hard to restore water supply at both locations as soon as possible.

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2pm Monday 13 June

Calling all residents in Hatepe and Waihaha. We've had an update from our busy water team who has been out checking our water schemes, following the heavy rain across our district.

Residents in Hatepe are asked to please conserve water as much as possible as the water supply intake is currently shut off here, after being affected by the heavy rain. Please be really mindful of your water use around the house.

On the other side of the lake, flooding has also affected our ability to check the Waihaha water supply which is currently off after also being affected by the heavy rain. While we know that most of this community is on tank supply, if you are on this rural scheme and you are experiencing any problems, we have a water tanker at the Tihoi Tavern for anyone that wants to bring a container to fill up.

Thanks everyone. If you have any concerns, please call our customer service centre on 07 376 0899.